PRIVACY POLICY

Customer Consent for Data Collection and Processing:

By providing your personal information to us, you consent to the collection and processing of your personal data in accordance with our Privacy Policy. This includes, but is not limited to, your name, contact details, and service preferences, which we use to provide and improve our services. We are committed to protecting your privacy and ensuring your data is handled securely.

 

If you have any questions or concerns about how we handle your personal data, please don’t hesitate to contact us using the details below.

 

Introduction

At Elite Housekeeping Group Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with us in any other way. By providing your personal information, you consent to the collection and processing of your data as outlined in this policy.

 

Information We Collect

We may collect and process the following types of personal information:

• Contact Information: Such as your name, phone number, email address, and postal address.
• Payment Information: Information required to process payments, such as credit card details (collected via secure payment systems).
• Service Information: Details related to the housekeeping services you request, including preferred cleaning schedules and specific service needs.

Website Usage Data: We may collect data on how you interact with our website (e.g., IP address, browsing behaviour, device information) using cookies or similar tracking technologies.

 

How We Use Your Information

We use the information we collect for the following purposes:

• To provide our services: This includes scheduling and fulfilling cleaning services, processing payments, and contacting you for service updates.
• Customer Support: To respond to your inquiries, complaints, and feedback.
• To improve our services: We may use your feedback and website usage data to enhance our offerings and ensure the best customer experience.

Marketing: We may use your contact details to send you information about our services, offers, and promotions, but only if you have given us consent to do so.

 

How We Protect Your Information

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it. These measures include secure payment systems, encrypted data storage, and restricted access to personal data.

 

However, please note that no data transmission over the internet is 100% secure, and while we do our best to protect your information, we cannot guarantee its absolute security.

 

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once your data is no longer needed, we will securely dispose of it.

 

Sharing Your Information

We do not sell, rent, or lease your personal data to third parties. However, we may share your information with trusted third-party service providers who help us operate our business, such as payment processors and email marketing platforms. These providers are required to keep your information confidential and to use it solely for the purposes we specify.

 

We may also share your data if required by law or in response to legal proceedings.

 

Your Rights

You have the right to access, correct, or request the deletion of your personal data at any time. If you wish to exercise any of these rights, please contact us at contact@elitehousekeepinggroup.com.

 

If you have given us consent to use your personal data for marketing purposes, you can withdraw that consent at any time by contacting us or following the unsubscribe instructions in our marketing communications.

 

Cookies

Our website uses cookies to enhance your browsing experience. These cookies may collect information about your browsing behaviour, preferences, and device information. You can adjust your browser settings to disable cookies, but doing so may impact your experience on our website.

 

For more information on how we use cookies, please refer to our Cookie Policy.

 

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the most recent update will be displayed at the top of the policy. By continuing to use our services after changes are made, you accept the updated Privacy Policy.

 

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please contact us:

 

Elite Housekeeping Group Ltd

82 Reddish Road, Reddish, Stockport, SK5 87QU

Email: contact@elitehouskeepinggroup.com

Phone: (07971) 406 616

 

Effective Date: 11th October 2024